Lead Management
Turn website forms, WordPress enquiries, Facebook Lead Ads, Google Ads and imports into organised CRM records your team can actually follow up.
- Website enquiries
- Facebook Lead Ads
- Google Ads leads
MADCRM features
Everything small and growing businesses need in one connected platform.
Explore the CRM, task, support, marketing, social planner, AI, SOP, reporting and integration tools that help you run the business without disconnected systems.
Explore every part of the platform
Choose a feature to see how it supports a connected customer, project, task, support and reporting workflow.
CRM & Customer Management
Store contacts, companies, notes, meetings, deals, documents and customer history so your team can give a joined-up service.
- Contact management
- Company records
- Customer notes
Sales Pipeline
Manage projects and deals across companies, contacts, stages, values, owners and linked task lists.
- Deal tracking
- Sales stages
- Pipeline value
Task & Team Management
Assign tasks, deadlines, departments, reminders, comments and attachments so follow-ups move without inbox chasing.
- My tasks
- Team assignments
- Task lists
Customer Support
Run support tickets, branded portals, knowledge base articles, support chats and full communication history from the same platform.
- Support tickets
- Knowledge base
- Support chat
Marketing Hub
Create email templates, manage SMTP settings, segment audiences and keep campaign activity connected to your CRM records.
- Email templates
- Campaigns
- SMTP
Social Media Planner
Plan social posts with connected client accounts, AI-generated captions, approval workflows, multi-account publishing and product or manual content sources.
- Social scheduling
- AI captions
- Approval workflows
AI Business Assistant
Draft emails, proposals, marketing content, social posts, prospect research, support replies and CRM summaries from one connected workspace.
- Email drafts
- Proposal drafts
- Social posts
Bookings & Calendar
Manage bookings, CRM calendar activity, Microsoft Calendar sync and event conversion workflows in one place.
- Bookings
- Microsoft Calendar
- Meetings
Business Processes & SOPs
Create visual step-by-step procedures with browser or Windows recording tools so onboarding, support and delivery become consistent.
- Onboarding
- Training
- Process recording
Reporting & Dashboards
Use live dashboards and reports to understand lead flow, task completion, customer activity, social performance and team output.
- Dashboards
- Lead reporting
- Task reports
Integrations
Bring WordPress, Facebook Lead Ads, Google Ads, Microsoft Calendar, SMTP, Box and API workflows into one business platform.
- WordPress
- Google Ads