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MADCRM Customer Support

Give customers a clear place to ask for help.

Run support tickets, branded portals, knowledge base articles, support chats and full communication history from the same platform.

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Customer Support for small businesses

Run support tickets, branded portals, knowledge base articles, support chats and full communication history from the same platform. It is designed for busy owners, managers and teams who need simple, joined-up software without unnecessary complexity.

  • Create branded support portals for different customer groups.
  • Manage support tickets, chats and knowledge base content.
  • Use portal colours, logos and custom domains for client-facing support.
  • Keep support conversations linked to customer and company records.

Use customer support to simplify operations, improve customer relationships and keep important work moving from one platform.

Connected customer support software

Customer Support without another disconnected subscription.

MADCRM keeps customer support connected to the same customer, company, task and reporting records used by the rest of the team, reducing duplicated updates and lost context.

1

Bring work in

Capture or create each customer support record using the channels and integrations your team already uses.

2

Assign ownership

Give every customer support follow-up, approval and next action a clear owner and due date.

3

Keep context

See the customer, company, conversation, files and customer support activity without searching separate apps.

4

Measure results

Use shared dashboards and reporting to understand customer support progress and spot work needing attention.

What can my team do with customer support?

Start with the customer support workflows listed above, connect them to live customer work, and add structure gradually without a complicated rollout.

Does customer support work with the rest of MADCRM?

Yes. Customer Support sits alongside leads, customers, projects, tasks, support, marketing and reporting so records can move through the business with their context intact.

More MADCRM tools

Explore more tools that connect with customer support.

All features

Lead Management

Turn website forms, WordPress enquiries, Facebook Lead Ads, Google Ads and imports into organised CRM records your team can actually follow up.

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CRM & Customer Management

Store contacts, companies, notes, meetings, deals, documents and customer history so your team can give a joined-up service.

Learn more

Sales Pipeline

Manage projects and deals across companies, contacts, stages, values, owners and linked task lists.

Learn more

Task & Team Management

Assign tasks, deadlines, departments, reminders, comments and attachments so follow-ups move without inbox chasing.

Learn more

Ready to run your business from one platform?

Start your free trial today. No setup fees, no long-term contracts, just one connected platform built to help your business grow.

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